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DragonVale Won't Load - Android/Kindle Device

Important! *Please Read First*

Many of these instructions require uninstalling and reinstalling DragonVale. If you are playing on a local park, meaning it is not associated to a Facebook account, DO NOT UNINSTALL DragonVale as your park will be deleted. Instead, please send us an email at support@backflipstudios.com, or submit a request using the link at the top of this page. Please include your local park ID if you have it.

If you are unable to open DragonVale to check for the park ID and you're not sure if your park is local or not, please email us before going any further. We can give you further instructions for troubleshooting the problem and making sure your park will be safe.    

 

Contents

Unfortunately DragonVale Has Stopped Error

A Wizard's Spell Went Wonky Error

Unstable Portal Error

File Download Error

Clock Error

Lightning Dragon Error

 

Unfortunately DragonVale Has Stopped Error

If you are receiving a message that says "Unfortunately DragonVale Has Stopped", you may need to uninstall and reinstall DragonVale. If your park is being saved with Facebook, it is safe to uninstall.

If you have a local park (not associated with Facebook) or you're not sure, please DO NOT UNINSTALL DragonVale. Instead, please send us an email at support@backflipstudios.com, or submit a request using the link at the top of this page. 

To Uninstall:

Please note: Depending on your device and operating system, these instructions may vary a bit.

1. Visit your device's Settings menu, then tap "Apps" or "Application Manager" (this may differ depending on your device)

2. Find DragonVale in the list of apps and tap on it

3. Tap Uninstall

4. Locate DragonVale in the Play Store (Android) or Amazon Market (Kindle) and reinstall

*Please note that the first time you launch DragonVale after reinstallation will take longer than usual. If you do not see your park right away, you may need to log back into Facebook in the Options menu of DragonVale. 

 

A Wizard's Spell Went Wonky Error

Sometimes the wizards can get a little carried away with their spells and you may receive an error message that says "We're sorry! It seems like a wizard's spell went wonky in your park." This can usually be resolved by uninstalling and reinstalling DragonVale. 

If you have a local park (not associated with Facebook) or you're not sure, please DO NOT UNINSTALL DragonVale. Instead, please send us an email at support@backflipstudios.com, or submit a request using the link at the top of this page. 

To Uninstall:

Please note: Depending on your device and operating system, these instructions may vary a bit.

1. Visit your device's Settings menu, then tap "Apps" or "Application Manager" (this may differ depending on your device)

2. Find DragonVale in the list of apps and tap on it

3. Tap Uninstall

4. Locate DragonVale in the Play Store (Android) or Amazon Market (Kindle) and reinstall

*Please note that the first time you launch DragonVale after reinstallation will take longer than usual. If you do not see your park right away, you may need to log back into Facebook in the Options menu of DragonVale. 

If this doesn't resolve the issue, there may be something more serious going on. Please send us an email at support@backflipstudios.com, or submit a request using the link at the top of this page. 

 

Unstable Portal Error

If you are receiving an error message that says "It looks like the magical portal is unstable. Your connection to our servers has timed out. Make sure you're connected to the internet and try again", you are likely having some issues with your wifi or mobile data connection.

If you are connected with a mobile data connection (4G, 3G, etc.), please make sure you are in an area with good coverage and try loading DragonVale again. 

If you are connecting over Wi-Fi, please reset your wifi connection using the steps below:

1. Turn off Wi-Fi in the settings menu of your device

2. Power cycle your Wi-Fi router

3. Power cycle your device

4. Turn Wi-Fi back on in the settings menu of your device

5. Relaunch DragonVale

 

File Download Error

If you are receiving a message saying "There was an error downloading a required file", it could be caused by either a lack of available storage on your device, or a connection issue such as a weak or unstable wifi connection.

Please ensure you have enough available memory on your device by clearing at least 500mb of storage space. You can do this by deleting old photos, apps, etc. Next, power-cycle your device (turn it off, wait 60 seconds, then turn it back on again) and launch DragonVale again. 

If you are still getting the error message, please try resetting your Wi-Fi connection using the following steps:

1. Turn off Wi-Fi in the settings menu of your device

2. Power cycle your Wi-Fi router

3. Power cycle your device

4. Turn Wi-Fi back on in the settings menu of your device

5. Relaunch DragonVale

 

Clock Error

If you are getting an error message that says "Your device clock is incorrect, which causes problems accessing our server", please ensure that your device clock is set to automatic. Please go to settings > date & time and verify that "automatic date & time" and "automatic time zone" are both checked.

If that doesn't resolve the issue, please try resetting your Wi-Fi connection, as a weak or unstable signal can sometimes cause this error as well.

Please try the following steps to rest your wifi connection:

1. Turn off Wi-Fi in the settings menu of your device

2. Power cycle your Wi-Fi router

3. Power cycle your device

4. Turn Wi-Fi back on in the settings menu of your device

5. Relaunch DragonVale

 

Lightning Dragon Error

When not being supervised, the Lightning Dragon has been known to find its way into the server room from time to time. If you are receiving this error message, please send us an email at support@backflipstudios.com, or submit a request using the link at the top of this page.

 

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