Why don't I have the Facebook login button in DragonVale?
If you are not seeing a Facebook login button in the Social menu of DragonVale, it is because Backflip Studios has introduced an age verification step to DragonVale in order to comply with changes to the Children's Online Privacy Protection Act (COPPA).
Children under the age of 13 can still play the game, but will not have access to social features such as Facebook. The way we track usage and gameplay information has also changed for children under the age of 13 in compliance with COPPA.
How can I fix this?
If you accidentally entered the incorrect date of birth when initially prompted, please send us an email at firstname.lastname@example.org, or submit a ticket using the link at the top of this page. Please be sure to include your park ID and also let us know what platform you are playing on (iOS or Android).
To locate your local park ID, please go into DragonVale, tap Options, and tap the green "Park ID" button. Copy down the long string of letters/numbers exactly, double-check it, and send it in your email.
Once we are able to locate your park and verify it will be safe, we will walk you through the necessary steps to change the date of birth and get your park access to Facebook and other social features.