I'm using an Android or Kindle device and I'm not seeing my park! Help!!
Don't worry - we can probably help! If you are playing DragonVale on an Android or Kindle device, DragonVale and its game progress is saved and tracked when associated with a Facebook account. If your game was associated with Facebook, you likely just need to make sure you are signed into your Facebook account on your device and then sign into Facebook in the Social menu of DragonVale.
To sign into Facebook:
- Open DragonVale and tap the "Social" icon
- Tap the Facebook login button
- If prompted, enter the email address and password associated with your Facebook account
- Tap "OK" in the window that says "You have already authorized DragonVale"
I signed into Facebook, but I'm still not seeing my park.
If you still aren't seeing your park after signing into your Facebook account, you likely need to select the correct park from the Park Select menu.
To access the Park Select menu:
- Open DragonVale
- Tap the "Options" icon
- Tap the "Switch Parks" button
- All parks associated with your device and all of your accounts should be displayed
If you have signed into your Game Center or Facebook account and aren't seeing your park in the park select menu, pease send us an email at email@example.com and we'll do everything we can to find your park.
What if my park wasn't associated with a Facebook account?
If your park was not associated with a Facebook account and you are currently seeing a new local park, please send us an email at firstname.lastname@example.org or submit a support ticket using the link at the top of this page. Please include the new local park ID you are currently seeing in DragonVale.
You can find the local park ID by opening DragonVale, tapping the "Options" icon, then tapping the green "Park ID" button.
It's a long number, so please be sure to double check all the numbers/letters and include the hyphens. Send this number in your email and we will do everything we can to locate and restore your lost park.