Unable to Buy Habitats
I’m unable to buy any new DragonVale Habitats. They are greyed out in the DragonVale Market.
It sounds like you have reached the maximum number of allowed habitats for the current level of your park. If you look at any habitat in the Market, you’ll see a number in the lower left hand corner that shows your habitat quota. For example, if you see “13/14”, it means that you have built 13 of the 14 allowable habitats at your current level. “14/14” means that you have maxed out all allowable habitats for your current level. Try leveling up your park to unlock additional habitats.
Additionally, "bonus" habitat slots can be purchased using gems. If you are at your maximum number of habitats and attempt to purchase another, you will get the option to use gems to increase your habitat limit by one. Please note this will not actually give you an additional habitat, and you will still need to purchase the habitat you want.
How does gem gifting work in DragonVale?
Every 24 hours you can gift a total of three gems to three different friends on your Friends List. You cannot gift three gems to one friend.
You can also buy a Dragonsai Gifting Tree in the Market to increase the number of friends you can gift from three to six. Additionally, the Dragonsai Bush allows you to gift a gem to 1 extra friend each day. Please note that purchasing the Dragonsai Gifting Tree or Bush will not give you more gems to use in your park, it only increases the number of gems you can gift to your friends.
Obtaining Limited Dragons
Is there any way to get a Holiday or Special Event Dragon that I missed?
Unfortunately special event and holiday dragons are just that…very special! We certainly hope these rare dragons will make a return to DragonVale in the future!
Not Earning XP
Why am I no longer getting XP in DragonVale?
As you obtain higher levels in DragonVale (especially Level 25+), a large amount of XP is required to notice a change in the XP Bar. Also, if you have reached the MAX level in the game (currently 95) you will not gain experience. It is not uncommon for it to take a player at level 25 a week of regular gameplay to advance to the next level.
A few notes about Dragon Shrines
A few things to know about shrines - when you view them in the Market, the number x/50 reflects how many level 10, level 50, and Elder dragons of that element are currently in your park. If you sell any of those dragons, that number will decrease. Once you've purchased and placed the shrine in your park, it will tally the total number of level 10, 15, and Elder dragons of that element and that is the number it will 'start' at. This means you can sell any of those level 10 dragons and the number won't decrease.
That being said, often users believe the shrine isn't tallying properly because they are waiting for the number to increase AFTER selling the level 10 dragon when in fact, it increases as soon as it reaches level 10. So for instance if you look at your total and it is 8/50 then you level the dragon to 10 and it says 9/50, then you sell it, it will still say 9/50 instead of 10/50.
Additionally, if your shrine is not silver (meaning you do not yet have 50/50 level 10 dragons), your shrine will not calculate level 15 dragons properly. It will calculate the level 15 dragon if you get one there but if you sell it, that dragon will be deducted from the total. However, our servers are keeping track of the number so once you get 50/50 level 10 dragons, the level 15 count will correct.
Missing Island Themes
Why can't I find the island themes I purchased?
Once you purchase the Island Themes Bundle, all of your new Island themes can be found in your Gifts tab of the Social menu. Collect each theme from your Gifts menu to add them to your theme inventory. Once you have collected an island theme, you may apply it by tapping an island's magic portal, tapping "island themes", then selecting the theme you wish to apply.
Purchasing Galaxy Habitats
Where can I purchase additional Galaxy Habitats?
The wizards have placed extra Galaxy Habitats in your 'Islands' section in the Market. From the main-screen select the market, then on the next screen tap 'Islands' - You should find the second and third Galaxy habitats as one of the first options to purchase.
I fed one of my Dragons to level 20 and it didn't become an Elder! Why not?
In order to obtain an Elder dragon, you must feed one of your Primary dragons to level 21. Please keep in mind only primary (single element) dragons - Fire, Earth, Plant, Lightning, Metal, Air, Water, Cold, Light, and Dark - can be leveled up to level 21 and become Elders.
I have an Elder Dragon but my shrine isn't turning Platinum!
Before your shrine will turn platinum for obtaining an Elder of that element, you first need to obtain the silver and gold shrines by collecting 50 level 10 dragons of that element, and 50 level 15 dragons of that element. Once you complete silver and gold your shrine will turn platinum!