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Lost Park - Android Device

DragonVale World game progress can be saved with a Google Play Games or Facebook account when playing on an Android device. If you aren't seeing your park and your game was associated with Google Play Games or Facebook, you likely just need to log back into your account(s) to continue your progress. 

 

To sign into Google Play:

  1. Open DragonVale World and tap the Options icon in the upper right of the screen
  2. Scroll to the right and tap the Google Play login button
  3. If prompted, select the Google account you wish to use with DragonVale World

google-login-1.jpg     google-play-choose-account.jpg

 

To sign into Facebook:

  1. Open DragonVale World and tap on the "Options" icon in the upper right of the screen
  2. Scroll to the right and tap the Facebook login button 
  3. If prompted, enter the email address and password associated with your Facebook account
  4. Tap Ok to confirm you have authorized DragonVale World 

facebook-login-android.jpg     facebook-authorize.jpg

 

Selecting the correct park from the Park Select menu

If you still aren't seeing your park after signing into your Google Play or Facebook account, you likely need to select the correct park from the Park Select menu.

To access the Park Select menu:

  1. Open DragonVale World
  2. Tap the "Options" icon
  3. Tap the "Park Select" button
  4. Tap the menu at the top of the Park Select screen to view a list of available parks
  5. Tap on your park, then tap the Play button to load it

 park-select-screen.jpg     park-select.png

 

If you are still having trouble recovering your park and think it may have been linked with Google Play or Facebook, please send us an email at support@backflipstudios.com. Be sure to include your Google Play Games nickname, or your full name as it appears on your Facebook profile page, as well as the level of your park.

If your previous park was not being saved with Google Play or Facebook, please send an email with your park name and level of the park you are trying to recover. We will do everything we can to help you locate the lost park. 

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